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Ruckus FlexMaster
Global Wi-Fi Managed Service Platform for Enterprises and Service Providers

Ruckus Wireless FlexMaster

Ruckus Wireless Products
Ruckus FlexMaster
FlexMaster software to manage up to 100 AP's
#901-0100-FME0
מחיר מחירון: ₪11,056.50
המחיר שלנו: הצעת מחיר
FlexMaster software to manage up to 250 AP's
#901-0250-FME0
מחיר מחירון: ₪15,479.10
המחיר שלנו: הצעת מחיר
FlexMaster software to manage up to 500 AP's
#901-0500-FME0
מחיר מחירון: ₪30,958.20
המחיר שלנו: הצעת מחיר

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Ruckus FlexMaster™ Overview:

Complete Management Platform Enabling Enterprise and Carrier-Grade Wi-Fi Service Infrastructure

Ruckus FlexMaster can be implemented in Enterprises, Hotels, and HotspotsThe Ruckus FlexMaster Management System (9.0) is a comprehensive Wi-Fi management platform for building and managing enterprise and carrier-grade Wi-Fi service infrastructures.

FlexMaster is a fully-featured, intuitive Wi-Fi management platform for all sizes of enterprises. FlexMaster enables network administrator to perform all critical functions necessary to set up, maintain, and optimize the deployment of their business Wi-Fi networks all from a single point.

Ideal for carriers, multi-service operators, and broadband providers looking to monetize Wi-Fi services, FlexMaster offers tiered administration, making it the perfect platform for offering managed WLAN service or cloud-based WLAN management services. This allows end customers to remotely view, securely control, easily manage and automatically configure only their network infrastructure and assets.

Designed for simplicity, FlexMaster provides a unique collection of automated and customized facilities not found in other management platforms such as an automated and customized super dashboard, trending reports and customized graphs, detailed client data for planning and troubleshooting and comprehensive events management.

Fitting seamlessly into existing operational support systems (OSS), FlexMaster uses industry-standard protocols to manage Wi-Fi service infrastructures. It provides a comprehensive set of capabilities for configuration, fault detection, performance management, and reporting of Ruckus Wireless ZoneDirectors, ZoneFlex Access Points (APs), and MediaFlex APs. FlexMaster can manage the Ruckus Smart Wi-Fi APs either in standalone mode or via the ZoneDirectors.Ruckus Flexmaster Dashboard View

FlexMaster allows administrators to view remote environments, bulk configure and manage groups of devices, securely monitor and manage Wi-Fi services.

Easy to install and use, FlexMaster reduces the total cost of ownership by automatically discovering the deployed devices in your network, eliminating the need for tedious remote configuration, troubleshooting, and maintenance.

Leverages Industry-Standard Protocols

FlexMaster fits seamlessly into existing enterprise IT networks and service provider OSS network management architectures. It communicates with ZoneFlex and MediaFlex Wi-Fi systems using SNMP, TCP, Broadband Forum TR-069, SOAP, and HTTP/S protocols to establish safe, reliable links between managed devices and the FlexMaster server. This enables remote access to devices on the LAN that normally might be inaccessible, due to network address translation issues. ZoneFlex and MediaFlex APs can also be directly queried by other third-party SNMP or auto configuration server (ACS) systems using TR-069. Additionally, Ruckus devices automatically report back to the FlexMaster server during initial installation and at pre-specified periods. FlexMaster can manually initiate instant communication or scheduled tasks to be performed at an opportune time.

Detailed Device View

The FlexMaster Inventory view provides a detailed report of all ZoneFlex and MediaFlex devices in the network. Administrators can easily navigate to any device, and drill down for more detailed information. Integrating with the Google Map application, each device can be geographically displayed on the map, and can be grouped by geographic region, device type, serial number, MAC address range, or even a client’s name to improve manageability. Multi-tiered access provides a partitioned view to the enterprise IT group or service provider’s customers, so they can view statistics, status, and reports related to their Wi-Fi networks. Using the administrator access privilege, each service provider can access all devices in the management domain. In turn, the service provider can create a unique Service Level Agreement for each client, in order to offer revenue-generating services. FlexMaster allows service providers to create unique configuration parameters on a bulk basis and load different versions of firmware for each customer.

Flexible Configuration Template

The FlexMaster Template view gives service providers a simple way to set up the configuration profiles for different parameter settings of devices. For example, if an administrator wants to configure ZoneFlex APs for a hot spot chain differently than for a hotel chain, then two templates with different parameters can be set up, saved or modified before applying the configuration to the devices.

Easy Bulk Firmware Upgrades

Ruckus Smart Wi-Fi system firmware can be upgraded individually or in bulk. FlexMaster allows the operator to select a set of devices, schedule the firmware upgrade, and receive notification when the upgrade is complete. With a simple click of the mouse, the operator has the flexibility to perform bulk firmware upgrades on all of the remaining units in the field, or schedule upgrades for a specific time.

Comprehensive, Detailed Reporting

FlexMaster’s Report View lets administrators define, configure, and select a variety of criteria upon which to run reports at a specified time. These reports can be generated by leveraging the FlexMaster database, and can include everything from trending packets sent and received by the busiest APs, AP airtime utilization, and the APs with the most associated clients. Multi-tiered access provides a partitioned view for each customer and lets them view statistics, status, and reports related to their Wi-Fi networks. Using the administrator access privilege, the provider can access all of the devices in the management domain. IT managers and providers can create unique Service Level Agreements for each client or department in order to offer revenue generating services. Service level agreement graphs and reports can include percentage uptime for AP groups and specific clients, backhaul uptime and client potential throughput.

Powerful Configuration Saving Tool

FlexMaster’s Provisioning View gives administrators the option to permanently save the configuration of each device. In the event a user resets a pre-configured Wi-Fi device from the provider, the configuration can be restored to a known state quickly and easily without user intervention.

Benefits:

  • Single platform for Wi-Fi service management - Simple to use, install, and deploy Web-based management platform for managing discrete Ruckus Smart Wi-Fi APs or wireless LAN systems
  • Direct device access and detailed client troubleshooting - Instant and secure access to Ruckus Smart Wi-Fi products as well as detailed client data over the Internet or any private IP network
  • Comprehensive management - Leverages industry-standard protocols such as SNMP, TR-069, TCP, and HTTP/S for secure communication across the entire network
  • Carrier-grade scalability - Automatically discover, configure , monitor, and troubleshoot tens of thousands of remote devices
  • At-a-glance customizable network dashboard - Provides system health overview of events, device connectivity, status of associated clients and much more
  • Bulk configuration and firmware upgrades - Upgrade individual or groups of Ruckus devices with a mouse click
  • Sophisticated filtering, searching and grouping - Easily group and manage devices by geography, device type, serial number, and customer
  • Advanced reporting - The ZoneDirector interacts with existing network and security infrastructure and provides dynamic RF management across APs to eliminate AP placement issues
  • Reduce support costs per subscriber - Access to detailed client stats such as connectivity status, signal quality and throughput minimizes need to dispatch support personnel
  • Hierarchical administration rights - Provides multi-tiered access to the partitioned views of the networks' statistics, status, and reports
  • Cloud services - FlexMaster lets operators offer managed services from a single platform giving each customer remote visibility and control of their own network elements and network services

Features:

Deployment:

FlexMaster Provisioning View gives administrators the option to permanently save the configuration of each device.

Specifications:


Minimum System Requirements:
CPU 2.5 GHz
Memory 4 GB
Hard Drive 160 GB
Operating System Red Hat Linux Enterprise Edition 5.0 or higher

FAQ's:

What is the packaging format of FlexMaster?

FlexMaster is a software product. The CD is shipped with simple instruction for installation on a customer supplied hardware. The specification of the hardware is defined in the FlexMaster data sheet.

When I need to manage more devices, do I need to buy a new FlexMaster package?

No. FlexMaster base software comes with license for management of 100 AP’s. When you need to manage more than licensed number of AP’s, you can purchase an upgrade license to allow more devices to be managed.

What devices can FlexMaster manage?

FlexMaster manages selected Ruckus Access Points and Zone Directors. Currently, all ZoneFlex Access Points and the MediaFlex 2825 are supported. Both the ZoneDirector 1000 and the 3000 are manageable by FlexMaster.

What version of ZoneFlex Access Points and ZoneDirectors is compatible with FlexMaster?

  • The ZoneFlex Access Points need to run Release 5.0 or higher version.
  • The ZoneFlex Directors need to run Release 7.0 or higher version.
  • The MediaFlex Access Points need to run Release 5.3 or higher version

Where do I typically install FlexMaster?

FlexMaster is typically installed in the Enterprise or Service Provider Network Operation Center. FlexMaster should be reachable via a browser from anywhere on the Internet.

How do I find the disconnected devices from the network?

There are several ways:

The “Loss of Connectivity” graph on the Dashboard shows devices currently disconnected from the network. The rightmost side of this graph represents the current time.

On Inventory - Manage Devices page show the “Last Seen” time. Depending on the FlexMaster contact interval and current time, administrator know if any of the devices lost contact with the FlexMaster.

How can I create and email alert for connection problems?

During the installation, the install script will prompt to enter SMTP server’s IP address, port number, and email address. This information can be accessed from Administration > System Settings page.

To enable email alerts, go to System Alerts > Alert Properties page.

I see a map on the Inventory page. How do I use the location features on the FlexMaster?

From the Inventory > Manage Devices page click on “Set Tag Name”. The tag name can be anything such as Group ID, customer name, or location. If you type a location for tag name then the device‘s location will be seen on the map.

How do I mount FlexMaster CD on a Red Hat Enterprise Linux machine?

You have to create a mount point for the CD before accessing it. Let us say “/mnt” is the mount point, then at the Linux shell type “mount /dev/cdrom /mnt” command. After mounting the CD, you can see the contents inside the CD by typing “ls /mnt” command.

I have 500 devices in St Petersburg, Florida. How to split them into five groups?

Let us say you want to split all 500 devices into 5 groups called Tropicana, Waterfront, Bay Walk, Grand Prix, and Sunshine. First of all you have to assign a tag name to each device using one of the above names. Then go to Inventory > Manage Devices > New Search tab and search the devices based on Tag Name. Then click on “Save Search as a Group” link to assign a name. These group names become available from the Dashboard and when you need to perform firmware upgrades, configuration changes, etc.

Can I run FlexMaster on a Windows machine?

Not at this time.

What Operating System is supported to run FlexMaster?

Red Hat Linux Enterprise Edition 4.0 or later.

What browsers are supported by the FlexMaster Web UI?

  • Mozilla Firefox 2.0.5 and later
  • Microsoft Internet Explorer 7.0 and later

Do I need a MySQL database server running before installing FlexMaster?

No, you don’t. MySQL comes as part of the FlexMaster installation package.

Our FlexMaster is placed behind a firewall. In such case how can CPEs in the field reach FlexMaster?

You have to open either port 80 or port 443 on the firewall so that CPEs can reach the FlexMaster. You have to point the CPEs to the external IP address of the FlexMaster’s server URL. If you are using DHCP IP address on the CPEs, this can be achieved by using option 43 on your DHCP server.

I want to use L2TP on my network to provide client specific services. How can I configure L2TP server IP, password details using the FlexMaster?

L2TP concept is explained in the FlexMaster User Guide. L2TP server details can be pushed to the CPEs using a configuration template. Create a new template under “Internet” category.

How do I restore FlexMaster in case of hardware crash?

It is highly recommended that you backup the underlying MySQL database from time to time. Use “./mysqldump -u root -p itms > [backupfilename.sql]” command to perform the backup from time to time. To restore the server, install the FlexMaster software from the CD and then restore the MySQL database from the latest backups.

How do I know if there is a firmware upgrade available for my CPEs?

Ruckus Wireless may post latest firmware to its Support website from time to time. The latest firmware can be downloaded from the Ruckus website and uploaded into FlexMaster by going to Provisioning > Manage Firmware Files page.

Can I push configuration changes to 3rd party CPEs using Ruckus FlexMaster?

FlexMaster can only manage Ruckus ZoneFlex and MediaFlex 2825 CPEs.

I want to upload a device inventory file before deploying CPEs in the field. How do I do that?

A device inventory file can be uploaded to FlexMaster well before deploying CPEs in the field. This file should contain serial number, model number, customer ID, and unique password for authentication in a CSV format. Go to Inventory > Device Registration page to upload this file. After the file upload permission can be changed in order to allow or deny.

The machine is up but I can’t access the web interface. What are the processes I look for to see if they are running or not?

The machine should be running Java and MySQL. Do “ps -ef | grep java” and “ps -ef | grep mysql” to check their status.

What protocol is used between FlexMaster and the managed devices?

FlexMaster uses industry standard protocol TR-069 to communicate with the managed devices. TR-069 is a Broadband Forum Wide Area Network standard that defines an application layer protocol for remote management of end-user devices.

Can the Ruckus Access Points and ZoneDirectors be located behind a NAT (Network Address Translation) and still be managed by FlexMaster?

Yes. The Ruckus Access Points and ZoneDirectors periodically reports back to FlexMaster via the INFORM message. Even if the managed devices are behind the NAT, FlexMaster will be able to communicate with these devices.

Does FlexMaster provide real-time configuration and monitoring of the managed devices?

If the managed devices are directly connected to the FlexMaster without a NAT devices in between, FlexMaster can configure and monitor the managed devices in real-time.

If the managed devices are behind the NAT, the updates to the devices will be completed at the next scheduled interval. This scheduled interval is determined by the INFORM interval (default is 15 minutes for ZoneFlex product and 30 minutes for MediaFlex product, and can be set down to 60 seconds).

How do I configure multiple devices using FlexMaster?

FlexMaster supports bulk configuration of devices. The user first set up a configuration template to define the parameters that will be used to the managed devices. The user then creates a configuration task to match the template to the selected devices. The selected devices can be a single AP or multiple APs (or ZoneDirectors). A simple click of the mouse triggers the task to be applied to a bulk of APs (or ZoneDirectors) immediately or at a schedule date/time.

Is FlexMaster sitting on the data path?

No, FlexMaster does not sit on the data path. In the case that the communication between FlexMaster and the managed devices is interrupted, all data traffic continues without discontinuity.

What types of login are available on FlexMaster?

FlexMaster supports two types of login. The Network view provides a look into all of the devices in the network. The administrator with this access can manage a bulk of devices. The Operator view provides a look into a specific device, and is generally given to support personnel troubleshooting a specific device.

When do I use FlexMaster versus ZoneDirectors?

FlexMaster compliments the management of Ruckus Access Points with ZoneDirectors. Typical large deployment of multiple sites (such as large Enterprise with headquarter and multiple branches) requires a FlexMaster for central management of multiple sites with distributed ZoneDirectors at the headquarter and branch offices. Certain features (such as Dynamic PSK, Guest Pass, Rogue AP detection, Mesh support) require the presence of the ZoneDirectors. Managing multiple ZoneDirectors (or standalone Access Points) is generally done by a centralized FlexMaster.

How do Access Points perform initial registration with FlexMaster?

Each Access Point or ZoneDirectors can be configured with a default management URL, pointing to the FlexMaster. Upon boot up, these managed devices will send an INFORM message to the FlexMaster to register and be subsequently managed.

Documentation:

Download the Ruckus FlexMaster Datasheet (PDF).

הערות תמחור:

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